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error in open

Rubina.wyndham
15%
Posts: 15
TF Mail
May 13, 2023

An error has occurred. 0 Call to undefined method

Administrator\Model\MailsModel::getDatabase()

Return to Dashboard

Tech Fry
100%
Posts: 898
May 13, 2023

Hello

Thank you for informing about the issue. 

We are working on it and update very soon.

Tech Fry
100%
Posts: 898
May 13, 2023

Please update the TF Library and component. Let me know if the error is still coming.

Rubina.wyndham
15%
Posts: 15
May 14, 2023

Where I can find the updated library?

Rubina.wyndham
15%
Posts: 15
May 14, 2023

Yes, after updating the library still the error is showing

Tech Fry
100%
Posts: 898
May 14, 2023

Please enable Debug mode in Global Configuration and then visit the page.

It will show the source of error.

Thank you

Rubina.wyndham
15%
Posts: 15
May 17, 2023

Here is the error list, Please check.

Tech Fry
100%
Posts: 898
May 20, 2023

Hello

Please update TF Library. This issue is now solved.

Anyways, which Joomla version are you using?

Rubina.wyndham
15%
Posts: 15
May 22, 2023

Updated the library. Still showing error. Joomla version 4.1.2

Tech Fry
100%
Posts: 898
May 22, 2023

Please update the library again. The error is showing because Joomla version is not updated. We have added backward compatibility.

Let me know if any further error comes.

Rubina.wyndham
15%
Posts: 15
May 22, 2023

Thanks for that. Now when I try to create a new newsletter, it's showing error again. :(

Tech Fry
100%
Posts: 898
May 23, 2023

Is it possible to update to latest Joomla version?

Rubina.wyndham
15%
Posts: 15
May 23, 2023

Which version it will be? It should work with all Joomla 4 versions right?

Rubina.wyndham
15%
Posts: 15
May 23, 2023

Which version it will be? It should work with all Joomla 4 versions right?

Tech Fry
100%
Posts: 898
May 24, 2023

Ideally, please upgrade to Joomla 4.3.x latest version. At least 4.2 is required.

Rubina.wyndham
15%
Posts: 15
May 31, 2023

Thanks for that. Upgraded the Joomla version to 4.3.

Now when I try to create a new newsletter, it's showing error again.

:(

Tech Fry
100%
Posts: 898
June 01, 2023

Hello

The inlinehelp() error should not show in Joomla 4.3 version. In the screenshot shared, the version is still 4.1.2

Please update the Joomla version. Thank you!

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